WhatsApp Training Bot - NBFC/Home Finance
2025•Case Study
Multilingual, multimodal training assistant on WhatsApp with feedback loops and analytics.
The Challenge
- Training materials are static and hard to access in the field
- No real-time support or feedback loop
The Solution
WhatsApp bot backed by RAG ingestion of PDFs, PPTs, DOCX, and YouTube
Multilingual support and voice interactions
Admin portal for content upload, monitoring, and feedback
Impact
Real-time knowledge access across languages
Reduced training costs and onboarding time
Analytics on knowledge gaps and staff questions
Technical
Implementation Details
Ingestion service, vector store, RAG API, STT and TTS pipeline, WhatsApp interactive feedback buttons, session state management, web dashboard for monitoring.