Zoice - Voice AI Platform

2024•Case Study

Production voice agents for inbound and outbound calling with real-time orchestration and analytics.

The Challenge

  • Businesses need scalable phone support without human headcount growth
  • Legacy IVR is rigid and not conversational

The Solution

  • Voice-to-voice and voice-to-text capabilities

  • Domain-specific agents for routing and knowledge retrieval

  • Telephony integration with SIP trunking and fallback options

Impact

  • Average handling time reduced by about 40 percent

  • Enables 24 by 7 voice engagement at scale

Technical

Implementation Details

Low-latency ASR and TTS, GPT-4o intent layer, agent orchestration, sub-800ms latency budget targets, monitoring of WER and drop-off metrics.
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